The following general conditions regulate the online purchases performed by means of the web www.olipet.com
1. general provisions
2. identification of the vendor
3. information on products and their availability
6. method of payment
7. conclusion of the contract
8. invalidity of the order proposal
9. transport and delivery
10. dispatching and delivery confirmation
11. wrapping or packaging
12. personalised products
13. right of cancellation of orders
14. replacement of products
15. lack of conformity
16. errors or inaccuracies
17. of authenticity and intellectual property rights
18. law and competent jurisdiction
These general conditions of sale (hereinafter, “General Conditions”) apply to all foreign long distance sales of “OLIPET” products (hereinafter, “Products” or “Product”) carried out through the www.olipet.com website (hereinafter, “Website”).
Distance selling services described in these General Conditions are only available to consumers (hereinafter, “Clients” or “Client”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18 (or, if they are minors, duly authorized by their legal representative).
The language used to enter any contract through this Website is English.
Clients are required to carefully read the General Conditions, which have been made available on the Website to enable Clients to acknowledge, store and reproduce them. A copy of the General Conditions shall in any case be sent to the Client by email, as set out in Paragraph 7 of these General Conditions. Contracts with the Clients will be archived by OLIPET.
Contracts entered into with OLIPET (as defined below) through the Website are governed by Italian law.
The vendor is Granelli Gabriele, with registered office at Via Empolese No. 262, Monsummano terme, Italy, VAT number 0182596, Tax number: GRNGRL79B25G491M (hereinafter, “OLIPET”).
Information on Products, along with the relevant product codes, are available on the Website.
The Website does not contain every Product. The Products available on the Website are a selection of items normally available in store. Depictions of the Products displayed on the Website may not correspond to their actual appearance. For any further information, the Client may contact the nearest authorised OLIPET store. Not all Products described on the Website are or will be available from all OLIPET stores.
All the Products are subject to availability. OLIPET reserves the right at any time to alter limits on quantities and/or types of Products available online from the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the transaction process, an automatic response will inform the Client when the order will be fulfilled or if the order cannot be processed due to the unavailability of the ordered Product.
The prices of the Products are indicated on the Website in EURO and are inclusive of all applicable taxes and charges. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.
OLIPET regularly verifies that all the prices displayed on the Website are correct, however, cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, OLIPET shall offer the Client the opportunity to purchase the Product at the correct price or to cancel the order.
The information displayed on the Website does not represent an offer by OLIPET.
The essential characteristics and the price of each Product are provided for each Product displayed on the Website.
If Clients need to correct any errors in data they have entered, they should follow process provided on the Website, before sending their order proposal. In particular, Clients may alter the quantity of Products that they intend to purchase by adding or removing one or more Products from their “shopping bag”.
By sending an order proposal to OLIPET, the Client acknowledges and declares that (s)he has read all the instructions provided during the purchase procedure and fully accepts these General Conditions.
Clients may pay for the Products and the relevant delivery charges by credit card or by bank transfer or by italian postal.
OLIPET accepts payments made with the following credit cards:
Visa – MasterCard - American Express - Maestro
The transactions will be debited from the Client’s credit card only after:
(i) the credit card data has been verified;
(ii) the authorisation to debit the card has been received from the issuer of the card used by the Client, and
(iii) the availability of the Product has been confirmed by OLIPET and the order is therefore ready to be fulfilled.
No debit shall be made at the moment of transmission of the order proposal, with the exception of the charge necessary to check the credit card’s validity, if any.
OLIPET also accepts payments made by bank transfer to the following IBAN code: IT70Y0626070440100000001215, SWIFT/BIC code: CRFIIT3P. All costs and expenses (including bank charges) associated with the bank transfer, invoiced, as the case may be, to the Client by his/her bank, shall be borne by the Client.
In the event that, for any reason, it is impossible to debit amounts due from the Client, the transaction shall be stopped and the sale cancelled.
The contract between OLIPET and the Client shall be deemed to be executed at the moment that the Client receives confirmation from OLIPET that his/her order proposal, sent through the process set out on the Website, has been concluded successfully, once the availability of the Product has been verified and the price for the purchase has been debited to the Client’s credit card or in the case of payment by bank transfer, confirmation of the receipt of the bank transfer in cleared funds has been received by OLIPET. The Client’s order proposal shall be deemed binding to OLIPET when the Website purchase procedure is completed without error.
OLIPET reserves the right to partially fulfil any order proposal in the event that one or more of the Products ordered by the Client is not available. In such cases, only the sum relating to the partially fulfilled order proposal shall be debited.
OLIPET shall not be liable for errors due to the Client’s connection to the Website.
At the moment of confirmation of the order or execution of the contract, OLIPET shall provide the Client, by email, a summary of the General Conditions, information on the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of cancellation, including information on the exclusion of the right of cancellation for personalised Products, the address to which complaints may be addressed, information on support services and on existing commercial terms. The Client should immediately review this communication and notify OLIPET of any errors or omissions immediately.
Notwithstanding the provisions of Paragraph 7 above, no order proposal shall be considered as accepted by OLIPET nor shall any contract be concluded between OLIPET and the Client if OLIPET has reasonable reason to believe that the Client:
(i) intends to purchase the Products for commercial or professional purposes;
(ii) is not a bona fide Client; or
(iii) attempts to exercise a right of cancellation in any illegitimate manner.
In such cases, the order proposal sent by the Client shall be void and have no effect. OLIPET shall notify the Client, by email, of its non-acceptance of the order proposal and the failure to conclude the contract and shall also cancel any debit and/or charge against the Client.
For security reasons, Products purchased from the Website shall be delivered to the address registered on the credit card unless otherwise indicated by the Client. The signature of the Client or of a nominated adult over 18 years of age will be required at the time of delivery. OLIPET cannot deliver to PO boxes.
In case of payment by bank transfer or by italian postal, deliveries shall be sent once the transfer has been received in cleared funds by OLIPET.
For each order, OLIPET shall invoice the Products by email or by post to the Client. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after it has been issued.
Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.
All purchases shall be delivered by a selected courier service (e.g. SDA) (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, from the day after order proposal confirmation, on the basis of the indicated availability. OLIPET is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
In all cases, except those of events beyond the reasonable control of OLIPET or unforeseeable circumstances, Products shall be delivered within 30 (thirty) days from the day following that of the contract conclusion as per Paragraph 7.1 above , unless OLIPET notifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, OLIPET shall reimburse any sums paid by the Client in respect of the order.
In the event that, in response to OLIPET's notification of a delay in the delivery, the Client wishes to cancel the order, any amount already paid by the Client shall be reimbursed as soon as possible, in all cases no later than 30 (thirty) days of the date of receipt of the Client’s notification of cancellation of the order, with the exception of personalised Products, which are subject to Paragraph 12 below.
The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products. At the time of delivery of the Products by the Courier, the Client is required to verify:
(i) that the number of items being delivered corresponds to that indicated on the delivery note; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.
OLIPET shall send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered.
Products purchased from the Website are delivered with the same OLIPET standard packaging as provided in OLIPET store.
In accordance with Regulation of the Consumer Protection (Distance Selling), the right to cancel, does not apply to orders for personalised Products, such as, for example, those with the Client’s initials engraved on the Product. The Client is aware that images on the Website do not necessarily correspond to reality: images and photographs of the engraving may not reflect the actual appearance of the final product.
OLIPET seeks the complete satisfaction of its Clients. The Client has the right to cancel the contract without specifying any reason, by returning the Products purchased from the Website within 10 (ten) working days of the date the Products were received. This applies to all Products other than the personalised ones, which are subject to Paragraph 12.
To exercise the right of cancellation, the Client should email the following to email@example.com:
(i) an indication of his/her intention to exercise the right of cancellation;
(ii) an indication of the products for which the client wishes to exercise the right of cancellation;
(iii) the order number; and in the event that the client purchased the products by bank transfer or by postal,
(iv) the client’s bank details to which the reimbursement is to be made.
Upon exercising the right of cancellation, OLIPET shall reimburse the full price of the Products provided that they are returned by the Client unworn, unused and undamaged, accompanied by the relevant original invoice and the original OLIPET packaging. OLIPET shall accept returns and exchanges of Products that have been delivered with a return/exchange label or adhesive or seal only if the instructions for return indicated above are fully complied with and the label or adhesive or seal is intact and attached to the Product.
OLIPET reserves the right to refuse returns of Products that do not comply with these requirements. In cases of defective Products, the provisions of Paragraph 15 “Lack of conformity” shall apply. Reimbursements shall be made by the same method of payment used for purchase.
The cost of returning the Products shall be borne by the Client. Any cost sustained by the Client in the return of Products is not refundable.
Each delivery shall contain simple instructions for the return of the Products.
OLIPET undertakes to reimburse the Client within 30 days of the date of receipt of the Client’s notification of cancellation of the order.
OLIPET shall send a notification email once the reimbursement has been made.
It is recommended that the Products be returned using a courier, insuring the entire value of the item and using a tracked delivery service. OLIPET cannot be responsible for reimbursement or compensation of Products returned but not received by OLIPET due to loss, theft or damage that is not attributable to OLIPET.
If a Client wishes to amend or cancel an order already made, he/she must immediately send:firstname.lastname@example.org. This e-mail must be sent before the Client receives confirmation of dispatch by OLIPET.
OLIPET shall make every effort to satisfy the Client’s request. However, once the Product has been dispatched, the order cannot be cancelled or amended. Dispatched Products can however be returned as set out in these General Conditions. This Paragraph does not affect your statutory rights as a consumer.
OLIPET allows Clients to replace Products purchased on the Website.
To replace a Product purchased on the Website, Clients should follow the procedure set out below.
Clients who are not fully satisfied, or who believe there is a discrepancy in their order must keep all the documentation relating to the delivery and the Product itself in its original packaging, and immediately contact OLIPET by email email@example.com, following the procedure set out in Paragraph 13 above.
The Product to be replaced must be received by OLIPET in its original conditions as when delivered, as provided in Paragraph 13.3.
Under the replacement procedure, the amount paid by the Client shall firstly be reimbursed, through the payment system used by the Client for the purchase, as set out in Paragraph 6, before the new transaction can be made.
To replace a Product, Clients must fill in the form provided with each delivered Product, clearly indicating the code and the size of the new Product that the Client wishes to receive.
The placement of the new order is subject to the availability of the Products requested.
Delivery costs for the return of the Product are borne by the Client.
In the event that the Client is seeking replacement due to lack of conformity pursuant to Paragraph 15 below, the replacement Product shall be sent to the Client by courier without any additional delivery charge.
If a Product sold by OLIPET has manufacturing defects or in any case of alleged lack of conformity of Products sold by OLIPET, the Client must immediately contact Online Support by email to firstname.lastname@example.org, or by post to the following address:
Granelli Gabriele via Empolese 262, 51015 Monsummano Terme (PT) Italy Sales Assistant: email@example.com
The Client has the right to have the Products brought into compliance free of charge by repair or replacement, or, in case of failure of one of the remedies above, to have an appropriate reduction made in the price of the Products, or the contract cancelled.
Olipet undertakes to provide up to date information in the sections of the Website relating to the description and/or sale of the Products. However, OLIPET cannot guarantee the Website will be error free. The Website in question may contain typing errors, inaccuracies or omissions, for example relating to the price or availability of the Product or in the information provided on the Product. OLIPET reserves the right to correct such errors, inaccuracies or omissions, even after an order proposal has been sent, and also reserves the right to change or update information at any time without prior notice.
OLIPET guarantees the authenticity of all Products purchased on the Website. Products bearing the OLIPET trademark are produced with the best materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY.
The “OLIPET” trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the company of GRANELLI GABRIELE.
These General Conditions are governed by Italian law and shall be interpreted in accordance with Italian laws
Any disputes arising from the interpretation, validity and/or execution of these General Conditions shall be subject to the mandatory territorial jurisdiction of the competent court of the place of residence or domicile of the vendor.
For further information and assistance with the Website or on the methods of purchase online, the Client may contact OLIPET by email to firstname.lastname@example.org or by post to the following address.
Granelli Gabriele Via Empolese, 262-51015 Monsummano Terme – Pistoia - Italy